Frequently Asked Questions

Where is the Transportation Office located?

The Transportation Office is located at 100 College Street, Room 222. This is the Banting building, located on the north side of College Street, between University Avenue and Bay Street. The Transportation Office is located on the second floor.

What are the business hours of the Transportation Office?

The Transportation Office is open Monday to Friday, 8:15 am to 5:00 pm. The Office is closed on weekends, statutory holidays, and during periods when the University is closed, in accordance with the University’s policies. Summer hours 8:15 am to 4:30 pm are in effect from July 1st to Labour Day.

Are there accessible parking spaces available on campus?

There are designated accessible spaces located at various points throughout the campus. Please see the campus map of parking lots, located on this web site. If you wish to purchase a UofT parking permit, please provide a copy of your Provincial Ministry of Transportation Accessible Parking Permits (APP) to Parking Service staff when making your request. UofT parking permit holders who have a APP may park in designated accessible parking spaces in UofT parking lots and are required to pay parking fees. If you have a diagnosis of a disability and/or a temporary disability and you do NOT have a APP, students can register with Accessibility Services (416)978-8060 on campus and obtain a letter of support to take to the UofT Parking Office to be considered for a UofT parking permit. Faculty and Staff can obtain a letter from the Office of Health and Well-being (416)978-2149. This UofT parking permit allows you to park in UofT parking lots and you are required to pay parking fees. Persons with the Provincial Ministry of Transportation Accessible Parking Permits (APP) may park in designated areas on City of Toronto streets free of charge. For more information, see: www.toronto.ca/transportation/parking/disabled_parking.htm.

Where can I purchase a parking pass for the day?

Parking passes may be purchased at select locations throughout the campus. Passes may be purchased from Pay & Display parking machines. Please be aware that during the hours of 7:30 am to 5:00 pm, Monday to Friday, some lots are reserved to monthly parking permit holders only. The Pay & Display parking machines are programmed to not issue a parking pass in these lots at these times. Please do not park in these designated reserved lots and spaces during these aforementioned times. Valid parking passes purchased must be displayed, face-up, on the vehicle dashboard to display proof of payment. Failure to do so will result in the use of enforcement action on the vehicle. For a list of available parking locations, please see the parking map and legend, located on this Transportation Services website, for details.

What parking options do I have when purchasing a permit?

As a faculty or staff member, there are various locations one may choose to park. However, many locations do have a waiting list. Please ensure that you elect to have your name on each waiting list for the lot(s) you have an interest in parking. In the interim, a permit may be purchased for an available location for which there is no waiting list. As a student, there are a number of designated lots, and permits for each, for which parking is available. Monthly student permit sales typically occur approximately 3 business days prior to the start of the month for which they are sold. 8-month and 4-month parking permits are generally on sale approximately 3 weeks prior to the time period for which they are sold. All Student parking permits are sold on a first-come, first-served basis; as such, more popular parking locations tend to sell-out quickly. A schedule of the monthly student parking permit sales dates is listed on the Parking Services web site. 8-month and 4-month student parking permits are also available for purchase on-line from this web site.

Are there Evening or Weekend Parking Permits available to purchase?

There is an After 4:00 pm parking permit available. This permit is valid after 4:00pm in designated unreserved parking areas, and is also valid in these same areas all day on Saturday and Sunday. The After 4:00pm permit can be purchased from the Transportation Services Office, the Athletics Centre at 55 Harbord Street, or from the Hart House Porter Desk at 7 Hart House Circle. This permit is valid from the date of issue and is available for purchase on any operating business day during the month. The permits are sold in monthly increments.

What is the process to purchase a parking permit?

Faculty and staff must complete a Transportation Services application form. This application is used by the Transportation Office to conduct a Human Resources employment status check prior to the issuance of a parking permit. This is the only recognized method used to confirm employment or appointment at the University. Faculty/Staff parking application forms are available from both the Transportation Office and the Transportation Services website (in PDF format). Please visit the Transportation Services' office with this form to complete the application and permit acquisition process. Students may purchase parking permits either on-line or from the Transportation Office. Student permits are sold in limited numbers on a first-come, first-served basis. Please remember to bring valid student identification as well as the license plate numbers of the vehicle(s) that you wish to register. This license information will be listed on the face on the parking permit issued. Please refer to the on-line student permit purchase section of this site for further details and instructions to purchase a permit from this site.

What payment types are available for purchasing a permit?

Faculty and Staff may purchase parking permits by payroll deduction, cheque,  debit card, or credit card (Visa , Mastercard or American Express). Those electing to pay by credit card must pay for remainder of the entire parking year (parking year = July 1 to June 30). There are no facilities available for monthly charges to credit cards for parking permits. Those whose parking permits are canceled in accordance with the Parking Services Regulations, and were paid by credit card, will be issued a pro-rated refund, if applicable. Students may purchase parking permits by Visa, Mastercard, American Express, Debit Card,  or certified cheque. Payment is due in full upon issuance of the parking permit at the Transportation Services Office. Cancellation of a permit before its expiry date, or switching parking permit types, are subject to a $25.00 administrative fee, in addition to any accumulated, or pro-rated charges. Lost or stolen student permits will not be replaced.

How do I arrange parking for a special function or event?

Interested parties who wish to arrange for special event parking - for weddings, media, or other event functions, should contact the Transportation Services Office at (416)978-PARK [7275] to discuss and arrange for a variety of different parking options available for special events. Requests for these special events, in most circumstances, require 3 business days processing time prior to the date of the event.

What are the top ten mistakes for parking on campus?

Officer Advice

Who do I contact to dispute a parking ticket?

Parking tickets, known as Parking Infraction Notices (PIN), are issued by Parking Control Officers patrolling the parking lots on campus. These PINs are municipally enforced tickets and the rules governing them are those of the Municipality of Toronto. Anyone who receives a PIN must follow the instructions listed on the front and back of the PIN. This includes all options and statements regarding dispute or payment, or any other matter so listed on the PIN. The University of Toronto Parking Services does not have the authority to rescind parking tickets.

Where can I acquire parking for the Erindale campus or Scarborough campus parking facilities?

Each campus has its own independently operated Parking Services Office, which provides and regulates its own parking. The following is contact information for these locations:
► University of Toronto at Mississauga, Erindale Campus (905) 828-5254 www.utm.utoronto.ca/parking/
► University of Toronto at Scarborough Campus (416) 287-7576 www.utsc.utoronto.ca/parking/

Where do I find a lost article?

Caretaking Services are responsible for lost and found articles at the St. George Campus. In the event of a lost article, please check the Caretaker's Office in the building where the article was lost. If the article is not found, you may contact the main Caretaking Service/ Lost & Found Office.
Caretaking Service/ Lost & Found Office Address: 256 McCaul St. 3rd Floor (please ring the "Lost & Found" buzzer) Telephone: (416) 978-6252 Email: caretaking.services@utoronto.ca Website: www.fs.utoronto.ca/building-services-trades/caretaking-services/lost-and-found Hours of operation: Monday to Friday, 8:00 am to 12:00 noon and 1:30 pm to 3:30 pm    

Who do I contact in case of an emergency?

In case of an emergency, contact the Campus Community Police @ 416.978.2222 www.campuspolice.utoronto.ca For more information on U of T's Crisis Policy, reporting and incident, emergency phones, alerts, and emergency preparedness, please visit Campus Community Police Emergencies and Response. <